What You’ll Do

This is not a call centre role. You’ll be providing high-quality digital support to our vendors, buyers, drivers, and business clients — through our CRM platform, helpdesk tool, platform dashboards, and social media channels. You’ll be the person behind the screen making sure every interaction reflects the BCM standard: professional, clear, and genuinely helpful.

Responsibilities include:

• Responding to vendor, buyer, and driver enquiries via our CRM, helpdesk (Zoho Desk), and social media channels
• Managing and resolving support tickets with accuracy and professionalism
• Monitoring platform dashboards and flagging issues that need escalation
• Supporting vendor and driver onboarding and account queries
• Maintaining detailed records of interactions, resolutions, and recurring issues
• Identifying patterns in support requests and recommending process improvements
• Collaborating with internal teams to ensure client issues are resolved efficiently

What We’re Looking For

• 1–3 years of experience in digital customer support, operations, or a client-facing role
• Excellent written communication — clear, professional, and warm
• Comfortable working across CRM platforms, helpdesk tools, and social media channels
• Highly organised with strong attention to detail
• Able to manage multiple conversations and priorities simultaneously without losing quality
• A genuine interest in Ghana’s digital commerce and tech ecosystem

How to Apply

Complete the application form below. When filling in your Cover Letter, please include:

1. A brief introduction about yourself and your relevant experience
2. Why you’re interested in this role at BCM Services Hub
3. Your desired monthly salary in GHS

We review every application carefully. If your experience and salary expectation are a strong match, we will be in touch.